Management Perspectives

» Jim B. Johnson - President and Chief Executive Officer
» Dan Schoenbaum - Senior VP, Marketing and Business Development
» Gene Kim - CTO, CISA, and founder of Tripwire, Inc.
» Dwayne Melançon - VP of Corporate and Business Development
» Rob Warmack - Senior Director of Customer Advocacy
» Mark Gaydos - VP of Marketing

Jim B. Johnson, President and Chief Executive Officer
With a background in building businesses at Intel and providing strategic counsel for state technology initiatives, Jim Johnson provides the expertise to strengthen Tripwire's global presence.

Tripwire Enterprise 7: Ensuring Continuous Operational, Regulatory and Security Compliance
Do you know what state your systems are in at this very minute? If an auditor walked in to your company today to ensure all compliance regulations were being met and all change was accounted for, would your organization pass the audit? Read more

Dan Schoenbaum, Senior VP, Marketing and Business Development
Multiple years spent in business and product development for a billion-plus revenue company makes Dan Schoenbaum the ideal person to lead Tripwire's growth and global market presence.

Dousing the Flames: How Tripwire and BMC Turn Firefighters into Strategic IT Operators
How organizations manage day-to-day operations is the most important factor in achieving and maintaining a known, trusted and compliant state of systems. It also takes the right combination of best-in-class tools to control change and automate service. Read more

Ensuring Security and Compliance in a Virtualized World with Tripwire Enterprise
With Tripwire and Vmware in your data center, IT organizations can benefit from virtualization technology while ensuring continuous compliance to operational, regulatory and security standards. Read more

Seven Things to Love About Tripwire Enterprise 7
Tripwire Enterprise 7 is a game-changing solution in configuration audit and control. It is the first to combine change auditing with configuration assessment, giving you an automated method of achieving and maintaining continuous compliance. Read more

Gene Kim, CTO, CISA, and founder of Tripwire, Inc.
In addition to Tripwire, Gene Kim co-founded the IT Process Institute and co-authored The Visible Ops Handbook. He was recently honored as one of the "Top 4 CTOs to Watch" by InfoWorld magazine.

Common Mistakes in Process Improvement Efforts
When an organization starts its process improvement efforts, what most often goes wrong? What are IT management’s most frequent mistakes that cause their efforts to fail? Read more

Maintenance Windows: The Quickest Way to Build Enforceable Change Controls
Looking for a low-risk way to increase control over changes in your IT organization with minimal work and financial investment? Read more

Metrics that Matter, Part 1: Mean Time to Repair
Discover which everyday processes have the most impact on whether an IT organization performs at a high level or somewhere below the water line, and the two controls that make all the difference. Read more

Metrics that Matter, Part 2: First Fix Rate
How quickly and accurately you fix problems is a direct result of how well you manage and control change. The second of four articles on Metrics that Matter. Read more

Metrics that Matter, Part 3: Change Success Rate
In the first two installments of this series of articles on metrics that matter, we discussed how high performing IT organizations have the shortest Mean Time to Repair and achieve the highest levels of First Fix Rate. We analyzed how high performers fix outages faster by a factor of 10-100x, which may be a result of being 4x better at fixing outages the first time. Read more

Metrics that Matter, Part 4: Server to System Administration Ratio
In the first three installments of this series on Metrics that Matter, we talked about ways in which IT organizations can improve their performance by managing the way high performers manage: fixing problems quickly (mean time to repair–MTTR), fixing problems correctly the first time (first fix rate–FFR) and ensuring changes that are made are done successfully (change success rate–CSR). Read more

Metrics that Matter, Part 5: System Availability and Mean Time to Repair
In previous articles I've talked about the culture of causality and culture of change management that all high performing IT organizations share. In this article, I will present data that shows what a startling and dramatic difference this characteristic makes in how effectively IT organizations fix problems, such as outages. Read more

Proving The Value Of IT Controls, Part 1
In their quest to achieve strategic and operational objectives, IT management has increasingly turned to process frameworks, such as ITIL, and controls frameworks, such as COBIT. Read more

Proving The Value Of IT Controls, Part 2
As we started evaluating the results of our three-year study, we could see that some of our initial suspicions were proving true. Read more

Proving The Value of IT Controls, Part 3
Here, we look at how to implement a culture and methodology that will put your IT organization in the same category as the high performers in our survey and take your organization from good to great. Read more

Unplanned Work - The Silent Killer, Part 1 of 6 Series
You can't see it. You can't smell it. But it's deadly, and it may be in your IT organization's basement, silently killing your company. Read more

Measuring Unplanned Work, Part 2 of 6 Series
Before we begin measuring unplanned work, we must first define the goal of an IT organization. Read more

Quantifying Unplanned Work, Part 3 of 6 Series
Can we quantify the costs of unplanned work to justify the ROI of putting in controls to reduce it? Read more

The Visible Ops Approach to Solving Unplanned Work, Part 4 of 6 Series
The Visible Ops approach to solving the problem of unplanned work is to create a culture of change management and causality. Read more

How Ungoverned Change Effects Unplanned Work, Part 5 of 6 Series
Our series of articles on unplanned work continues with an examination of ungoverned change, how it affects unplanned work, and how to begin the process of locking down the change in your IT organization. Read more

Implementing Visible Ops, Part 6 of 6 Series
In this final installment of our six-part series on unplanned work, we look at how implementing Visible Ops will turn your IT organization into a high functioning, mature organization. Read more

Dwayne Melançon, VP of Corporate and Business Development
Certified by both ITIL and CISA, Dwayne Melancon is a well-known expert in product development and global support, and leads Tripwire's strategic partnership and alliances programs.

Are You Ready for the Virtual World?
Managing virtual environments as carefully as physical environments is key to ensuring security, compliance and operational control. Find out how configuration audit and control can help you make the most of virtualization. Read more

Reducing the Risks and Costs of Compliance
How to automate processes for continuous compliance

To sustain compliance, organizations need to forgo manual "check the box" methods and implement automated solutions that satisfy auditors, reduce risk and improve efficiency. Read more

Resolve to Build a Reliable Business Continuity Plan: Recognizing the Threats to Disaster Recovery
Discover the three "public enemies" to any disaster recovery or business continuity plan and what you can do to ensure a successful failover in case of a disruptive event. Read more

Rob Warmack, Senior Director of Customer Advocacy
With 23 years experience in high tech marketing, Rob Warmack leads Tripwire's newly formed customer advocacy program designed to build strategic relationships within key industries.

7 Reasons to Upgrade to Tripwire Enterprise 7
The new Tripwire Enterprise 7 is first to combine change auditing with configuration assessment, automating compliance and helping your IT systems achieve and maintain a known, trusted and compliant state. Read more

Learning From Others - Customers Take Advantage of Compliance to Improve IT Operations
Many Tripwire customers use compliance processes to also improve operations and security, quickly realizing ROI on their investment. Find out how they did it. Read more

Accelerate Your Business with Tripwire Enterprise
Successful CIOs and IT managers implement controls and change management policies so that the organization can react more quickly to business requirements without compromising user satisfaction, secure operations, or compliance. Read more

Helping IT Thrive with Configuration Audit and Control
Many of IT's key projects benefit, and most often thrive, with configuration audit and control solutions in place. By enhancing processes and improving performance in compliance and security, availability, ITIL/CMD initiatives, and change and configuration automation, change control helps reduce costs, mitigate risks and improve operations. Read more

Mark Gaydos, VP of Marketing
Mark Gaydos brings more than 20 years of experience in marketing, sales and product management to his role at Tripwire, where he directs the company's efforts in extending its market leading position.

Replicate Your IT Best Practices!
New Tripwire Enterprise 7.1
Maximizes the Power of Configuration Assessment
Thousands of industry-standard configuration assessments, the ability to establish Golden Policies, and a handy Remediation Advisor are among the many new benefits available in this most powerful version ever of Tripwire Enterprise. Read more