Maximise the value of your Tripwire investment

Reconcile Express For Tripwire Enterprise

Tripwire Reconcile Express helps you automatically classify and reconcile authorised change without the need for a lengthy integration project. Tripwire Reconcile Express automates the reconciliation of all scheduled changes and facilitates the investigation of unauthorised change, which in turn reduces the potential for system outages or security breaches.

Service Desk Integration With Tripwire Enterprise

Tripwire Customer Services helps you integrate change and incident management information from your existing service desk or change management system into your Tripwire Enterprise implementation. This powerful combination lets you immediately know when the change management process has been circumvented. As a result, organisations increase accountability and control over unauthorised changes that adversely affect regulatory compliance, service availability and IT security. These same organisations leverage the change information in their incident management processes to reduce the Mean Time to Restore (MTTR) during outages. Some examples of applications with which Tripwire Professional Services have integrated Tripwire Enterprise are:

• IBM Tivoli
• HP Service Desk/Service Center/Service Manager
• CA Service Desk
• Serena TeamTrack
• Micromuse Netcool/OMNIbus
• BMC Remedy AR System
• BMC Atrium CMDB

Custom Policy Development For Tripwire Enterprise

Tripwire Enterprise provides comprehensive out-of-the-box compliance and security policies-but many times customers want to extend these policies to meet their own unique needs. Custom Policy Development does just that. Tripwire experts can develop policies specific to your environment, ensuring your infrastructure is and remains compliant to your own standards. To start, contact your Tripwire sales representative or services[ at ]tripwire[ dot ]com.

Process And Performance Optimisation

Tripwire’s Professional Services consultants understand the need for IT organisations to deliver high-performing, reliable services to its business users and customers. Applying its deep understanding of ITIL and Visible Ops, Tripwire Professional Services works with IT organisations to help them take a systematic, proven four-step approach to successfully implementing core ITIL processes.

Visible Ops™ is a methodology designed to jumpstart implementation of IT change management controls and process improvement in IT organisations needing to increase service levels, security and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fuelling steps that take an organisation from any starting point to a continually improving process.