One of the biggest disasters a company faces today is having some part of their IT operations go down. Yet ensuring 24/7 service availability is no easy task. Not when nearly 80% of unplanned downtime is caused by unauthorised or untested change. And 80% of the time taken to restore availability is spent simply discovering what changed.

Many organisations look to implement ITSM, ITIL and CMDB solutions in hopes of delivering quality services to the business - and doing more with less. And for good reason. According to the IT Process Institute (ITPI), organisations with high system availability rates share a common trait: a culture of change management.

Tripwire, the recognized leader in configuration control, helps build an effective change management process, providing the critical tool for enforcing change policies and processes.

• Tripwire provides performance assessment policies for business-critical applications designed by industry experts in order to analyse an application's implementation and evaluate configured settings against best practices for maximum performance.
• Tripwire's detective controls alert you to unauthorised changes made throughout business-critical applications and the entire data center.
• Tripwire gives you a single point of configuration control for ensuring the rapid discovery of all service-affecting changes (including business-critical applications) and that all unauthorised changes are immediately investigated.
• Tripwire includes a comprehensive set of actionable reports and dashboards to demonstrate a known, trusted state and ensure all changes are well documented.
• Tripwire enables faster recovery by categorising changes that pose potential risk to the business and providing the flexibility to quickly and easily identify and reverse unauthorised changes to resolve and restore business services.
• Tripwire promotes the broader use of automated tools through increased visibility and control of their circumvention. Tripwire can help establish accountability and enforce many ITIL service management processes, including: change management, configuration management, incident management, problem management, and release management.

The Tripwire ROI

• Reduction of unplanned work resulting in increase resource utilization of up to 75% (see CAPITAL Card Services Case Study)
• Overall reduction of mean time to repair (MTTR) when responding to service incidents by over 90% (See MarketLive Case Study)
• Improved change success rates and elimination of associated repair time