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Tripwire’s Privacy Policy

Does my privacy matter to Tripwire?

Yes. Tripwire uses industry accepted security measures, including encrypted technology, to protect against the loss, misuse and alteration of data contained in our database. The safety and accuracy of our customers' and visitors' personal information is important to Tripwire. Information given to us will not be sold, rented, traded, or leased without permission. This Privacy Policy covers the website: www.tripwire.com.

When does Tripwire collect my personal information?

Tripwire may collect personal information when you register to download free evaluation software, fill out a survey, send us an email, or when you request pricing, marketing collateral or Tripwire services. In each of these situations, Tripwire collects minimal personal information required to meet your needs. Depending on the circumstances, we may collect personally identifiable information, volunteered by you, such as your name, job title, company name and contact information (work phone, email, fax, address and email address).

Tripwire may also collect anonymous session-specific information that is passively collected when you visit our website. Our servers record your IP address (not your email address), browser type or domain name, the web pages and search terms you use for our website ONLY, and the date and time of your visit.

How does Tripwire use the data collected?

We use the information to better understand your needs, improve the contents of our web pages and to ensure technical performance of our network.

We may use the information to help you complete a transaction, update you on services, or manage your account registration. We may also share your information with Tripwire Affiliates to provide you with additional service opportunities.

Tripwire's ultimate objective is to provide you with best service possible.

What if I want to stop Tripwire from using my information?

If you supply us with contact information such as email, mailing address or a telephone number, we may use it to update you with information on new products, services or upcoming events. You may prevent such use of your information by calling us, emailing us or writing to us at our contact information provided below. In doing so, please ensure that you provide us with your exact name and address and specify which contact method you are concerned with.

Upon request, we also offer you the opportunity correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. To correct or update this information, contact us via email, phone or post using our information provided below.

What are Tripwire’s security measures regarding your data?

Tripwire processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete and current and we use industry standard encryption technology when transferring and receiving client information exchanged with our site. All information gathered on the site and stored by Tripwire is maintained in secure facilities that limit access to authorized personnel only. Tripwire's website is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing.

What are cookies and what does Tripwire do with them?

Cookies are small text files which store information about your interactions with our website that we transfer to your computer's hard drive. Cookies help us identify returning users by their IP addresses. We do not use cookies to collect personally identifiable information. Cookies are used to remember user preferences and to maximize performance of our services. Cookies also help us detect and resolve website problems, assist with customer support and gather statistical information about how consumers use our website and services so that we may make further improvements.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note however, that some Tripwire features and services may not function properly if your cookies are disabled.

How often does Tripwire change its Privacy Policy?

From time to time, Tripwire may update the features of our site to better serve our customers. Although we anticipate such changes will be minor, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes on this page to notify you and provide you with the ability to opt out of any new uses of your information. The date of the newest version will be posted below. If you are concerned with how your information is used, you should check this webpage periodically. Any new use of the data collected will be from the time of the policy change forward. By using our website, you indicate your understanding and acceptance of the terms of Tripwire's Privacy Policy posted at the time of your use.

What else should I know about Tripwire’s Privacy Policy?

Tripwire does not publish text, images, or multimedia content that portray nudity, foul language, violence or other information not suitable for children. Web sites maintained by Tripwire are not directed to children under the age of 13. Tripwire will not knowingly collect or maintain personally identifiable information from or about anyone under 13.

Additional Privacy Questions?

If you have any further questions or concerns about Tripwire's Privacy Policy, please contact us at with the subject line heading of “Privacy Policy” or by telephone at 503.276.7500 or by mail directed to:
Tripwire Inc.
101 SW Main St., Ste. 1500
Portland, OR 97204
ATTN: Webmaster

Privacy Policy Update 2011.04.11