Providing a high level of IT services involves controlling and managing the vast amount of IT changes that occur in organizations. It is imperative to have controls and methods in place to verify actual changes against intended changes as well as identify modifications that occur outside the documented change management process.

Tripwire's HP OpenView Service Desk Smart Link Integration (SLI) is an integrated solution that validates and verifies authorized changes, as well as detects unauthorized change.

Feature Highlights - Tripwire Manager HP OpenView Service Desk SLI

• Detect approved Change Orders based on integrity violations - From Tripwire Manager, view all open Change Orders based on the hostname for each server. This provides a quick method of viewing open Change Orders and associated file change information so the changes can be validated and Change Orders closed.
• View details of Change Order information - Allows you to cross-reference open Change Orders based on violations for each server. This enables you to obtain more information about a particular Change Order for any given server.
• Populate the Configuration Management Database (CMDB) with change information - Provides validation that requested changes match to actual changes so that change managers can quickly reconcile authorized changes.
• Create a Service Desk (SD) incident based on unauthorized changes - Escalate investigations of unauthorized changes by creating a SD incident with change information attached to the incident.