Download the Tripwire Enterprise Integration for BMC Remedy AR System datasheet.

Configuration audit and control is a key component of the IT Service Management model. Together, Tripwire and BMC® Remedy® AR System® ensure that authorized and planned changes are made correctly and uniformly, best practices are followed and enforced, and unauthorized and unplanned changes are identified and addressed. By detecting and recording the actual changes occurring on deployed IT assets within the change request system, customers can correlate changes with change requests, ensure successful changes are mapped to a business requirement, and that changes are easily audited to satisfy compliance and security requirements.

In the typical IT environment, change management processes exist primarily for the approval and scheduling of changes. However, when change management policy is circumvented, IT management has no way to systematically and proactively identify unintended or unplanned changes then address those who made the changes. By integrating Tripwire with the BMC Remedy AR System, organizations can now expand their control of change by detecting all changes and correlating them to open change requests where the reported change information can be annotated for later reference. And when unauthorized or unplanned changes are discovered, an incident request is opened, and the documented changes are attached for further examination or escalation.

The Tripwire and BMC Remedy AR System integration brings added value to change management by increasing accountability and control over the unauthorized or unplanned changes that can increase risk and decrease operational efficiencies. It also helps IT organizations accelerate the ROI of strategic initiatives.

How an Integration Works:

• Tripwire Enterprise detects all changes and creates a verifiable audit trail
• Tripwire Enterprise correlates change information with open change requests in AR System. If an open change request with the matching criteria exists, the Tripwire change information is updated as approved with the AR System request number
• If no matches are found, changes are considered unauthorized, at which point Tripwire Enterprise creates an incident ticket detailing the change for further investigation and/or escalation
• Optionally Tripwire can attach reports containing detailed change information to AR System requests

Tripwire Professional Services can integrate authorized change information managed by BMC Remedy AR System with Tripwire's widely recognized configuration audit and control capabilities. This powerful combination enables organizations to immediately tell when the change management process has been circumvented. As a result, organizations increase accountability and control over unauthorized and unplanned changes that are known to adversely affect regulatory compliance, service availability, and IT security.

Download the Tripwire Enterprise Integration for BMC Remedy AR System datasheet.

Please contact Tripwire Sales to assess your needs.