Best Practices/Process Improvement

Stable business operations – and ultimately, business continuity – rely on the ability to recognize when change occurs and verify that it is both authorized and purposeful. This kind of visibility into change and accountability for change management decision-making can only result from adopting best practices. Our Professional Services can help you implement best practices as defined by COBIT, or ITIL with Visible Ops, a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security and auditability while managing costs.

Includes the following activities and deliverables:

• Initial scoping to identify high level issues and objectives, and identify scoping workshop attendees
• Scoping workshop to determine current state of practice, establish controls strategy, and develop implementation and integration requirements
• Implementation and tuning of Tripwire solution
• Identify and integrate with the internal tool you will be using for change and problem management (we can also provide guidance on commercial tools, if desired)
• Knowledge transfer to operations and security staff
• Document new change policies, educate stakeholders, and begin enforcing policies
• Establish and begin enforcing change windows
• Create the change team and a change request tracking system, and begin conducting change management meetings and briefings