the State of Security

IT Ops Suckage

Ask Dr. Visible Ops: How Should I Engage Internal Audit In The Change Management Process?

by ~Previous Contributers

Hal Pomeranz and I did a webinar called “Ditching the Infosec Stereotype: Part 1: Fixing Broken Change Control Processes” a couple of weeks ago. As I mentioned in a previous blog entry, I’m a big fan of Hal. I loved the work he’s done at places that had truly mission-critical environments, including at eBay, Cendant [...]

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When Life In IT Operations And QA Sucks (Part I)

by ~Previous Contributers

Have you ever had this happen to you? Project Killer Kumquat is finally going to deliver the set of features that’s going to allow us to catch up to the competition. We’ve had over 300 developers have been working on this project for nine months. It’s been a death march for them. This is one [...]

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Answer: When Is It Acceptable To Patch QA Environment Ahead Of The Production Environment?

by ~Previous Contributers

In the previous post, I talked about a Twitter contest I was running to answer the following question, with a Visible Ops book as a prize going to the best answer: “When is it acceptable to patch the QA environment ahead of the production environment?” If you believe that the goal of QA is to [...]

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Question: When Is It Acceptable To Patch QA Environment Ahead Of The Production Environment?

by ~Previous Contributers

A buddy of mine is head of information security at a large insurance company, and we were talking about a common area of passion for us: implementing controls in pre-production. He told me about an argument that came up between him and his QA manager. This QA manager was already getting harassed by the rest [...]

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