Industry-leading Support
Technical and customer support that consistently gets high marks
What better way to ensure you get the most from your Tripwire IT security solution than to work with our Tripwire Customer Services team to get your solution quickly up and running, upgrade and tune it, train you to use it, or solve specific technical issues. Our customers rate Tripwire’s support services even higher than businesses with names that are synonymous with excellence.*
97%
overall customer satisfaction
86%
of customers would recommend us
86%
say we provide the best software support experience
*Averages based on the results of 1124 surveys of Tripwire technical/customer support users, compared to a 2011 Satmetrix NetPromoter Benchmark Study of U.S. consumers.
Testimonials
.: “Tripwire is continuously, and in a very customer-oriented way, developing their products further, which I find rather unusual in the IT world.” :.
Anton Spitzer, Head of Computer Systems Services, Porsche Informatik
.: “With Tripwire Log Center, we can quickly take action on the exact suspect needle among the many haystacks of possible suspect needles.” :.
Christopher Day, Chief Security Architect and Sr. VP of Secure Information Services, Terremark
.: “The key to knowing what's happening in your network is Tripwire Enterprise. It shows me exceptions rather than things that happen all the time, and it gives us the flexibility to do what we want to do in the product.” :.
Kevin Quinlan, Senior Director of IT, Bertucci's Italian Restaurants
.: “Security and compliance is the number one concern of all enterprises, regardless of size when it comes to cloud services. Tripwire helps address this head-on.” :.
Tim Irvine, Director, INetU
Find Out for Yourself
Technical support is freely available during product evaluations—you can find out for yourself why we score so highly. You’ll also gain access to the Tripwire Customer Center, loaded with informative Knowledge Base articles and an extensive Resource Library.
Tripwire Professional Services
Tripwire Customer Services can help. Our experts provide the services you need to dramatically increase the ROI of your Tripwire solutions.
Upcoming Training Classes
- Tripwire Enterprise Operator
Herndon | Jun 04, 2012 - Tripwire Enterprise Professional
Herndon | Jun 06, 2012 - Tripwire Enterprise Operator
Chicago | Jun 11, 2012 - Tripwire Enterprise Professional
Chicago | Jun 13, 2012 - Tripwire Enterprise Operator
Charlotte | Jun 18, 2012 - Tripwire Enterprise Professional
Charlotte | Jun 20, 2012 - Tripwire Enterprise Operator
Singapore | Jul 02, 2012 - Tripwire Enterprise Professional
Singapore | Jul 04, 2012 - Tripwire Enterprise Operator
Denver | Jul 16, 2012 - Tripwire Enterprise Professional
Denver | Jul 18, 2012 - Tripwire Enterprise Operator
King of Prussia | Jul 23, 2012 - Tripwire Enterprise Professional
King of Prussia | Jul 25, 2012 - Learn More