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Gene has long talked about how unplanned work is the killer of any IT organization and how high performing IT organizations have minimized that unplanned work. Compliance now brings this back to the table in a whole new way. Hear what Gene has to say about compliance audits generating unplanned work. If you are not familiar with the work Gene has done on this in the past with VisibleOps you can check it out here – introduction webcast or get a copy of the book.