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I interrupt your normally scheduled programming today to let our customers know how they can help us. I have always been a fan of feedback loops and here at Tripwire it’s executed perfectly. We take customer feedback and work tirelessly to ensure that we remain among one of the best software support organizations around and it’s paying off. This is where I ask for you, our customers, to help us be even better. Whenever you open a support case with Tripwire once it is resolved you are offered the opportunity to fill out a brief survey, tell us what we did right and what we can do better. Whenever I have been presented with the opportunity to provide feedback to a company I always thought it would be shipped into the ether and long forgotten but here at Tripwire we value and read every single comment as we strive to improve how our customers use our products.

I now return you back to your regularly scheduled programming.

Tripwire University