Tripwire Technical & Customer Support

What better way to ensure you get the most from your Tripwire IT security solution than to work with our Tripwire Customer Services team to get your solution quickly up and running, upgrade and tune it, train you to use it, or solve specific technical issues.

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Industry-leading Support

Our customers rate Tripwire’s support services even higher than businesses with names that are synonymous with excellence. Based on the results of 992 surveys of Tripwire technical/customer support users:

96% overall customer satisfaction
89% of customers would recommend us
87% say we provide the best software support experience

Customer Center

The Tripwire Customer Center is loaded with informative Knowledge Base articles and an extensive Resource Library.

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In POS systems, it is particularly crucial to act quickly on alerts. In the event that a customer account should ever be compromised, Tripwire Enterprise and Tripwire Log Center will tell us what changed, when the change was made, who made the change, how the change was made, as well as what other actions were taken.

M. Ben Lawson, Information Security and CompliAnce Manager, K-VA-T Food Stores, Inc.

With Tripwire, we achieved more security and compliance without taxing our resources. We're now looking at other areas in our system where we can put the change management capabilities in Tripwire Enterprise to use. I'm sure the list will be long.

Justin Webb, Information Security Officer, Marquette University