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They wanted to ascertain whether I had sought advice from a personal injury lawyer — and I said no. They wanted to know why, and started to talk about ball park figures that I might be entitled to. It was quite intrusive — but they were very persistent. I had no idea that by putting anything in HealthEngine it would go any further than the medical professional I was making the appointment with.In its privacy policy, HealthEngine explained it does retain the right to disclose information with third-party service providers including lawyers "but only for the purpose of providing goods or services to us. Some of these software services allow us to advise you of certain services and benefits available to you." The booking service wrote on Twitter that it gains clients' consent to these types of referrals on an opt-in basis by using a pop-up window that appears during the booking process. https://twitter.com/healthengine/status/1011068955224444928 HealthEngine noted in a statement that those who don't opt in are still allowed to use its booking services. Along with Slater and Gordon, the online booking platform declined interview requests from ABC. News of these investigations follow less than a month after it became known that scammers targeted customers of the travel e-commerce company with phishing messages designed to steal their sensitive financial information.
