Some variation may apply to different Tripwire's ExpertOps Offerings, see Section 2 for detail. Additional service capabilities may be available if identified in a Tripwire quotation.
|
Sub-Processor Privacy Link |
Role |
Personal Data |
Justification and Comments |
|
Hosting service for the Service |
Any Personal Data contained in Customer Data provided by Customer to the Service |
The Service is hosted on the AWS platform, which helps provide data security and access controls |
|
|
Incedo |
Technical staff |
Any Personal Data contained in Customer Data provided by Customer to the Service |
Technical staff located in U.S. and India who may remotely access Data on Tripwire-controlled systems in the U.S |
|
Lead management provider for the Service |
Limited Personal Data: business contact details |
Marketo is used to help manage marketing communications with customers and prospective customers |
|
|
Customer relationship management platform used to manage user and customer support accounts for the Service |
Limited Personal Data: business contact details |
Limited Personal Data is stored and managed in salesforce.com when Customers request product and service information, trial licenses, paid licenses, and access to the Tripwire Customer Center (support platform) |
|
|
Analytics company providing system, application, and infrastructure monitoring services to support the Service |
Any Personal Data contained in Customer Data provided by Customer to the Service |
Monitoring filters are designed to preclude transmission of Personal Data |
|
|
Access and identity management platform used to manage customer authentication |
Personal Data including business contact information, user names, passwords |
Provides user authentication for access to the Service |
|
|
Threat Management Service |
Any Personal Data contained in Customer Data provided by Customer to the Service |
Alert Logic provides threat management services to Tripwire to support its data security and access controls |
Capitalized terms used in this Sub-Processor List are as defined in the Data Processing Addendum, Master SaaS Subscription Agreement and ExpertOps Service Agreement.
If you would like to receive notices when this list is updated, please send a request to [email protected].