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Thank you for your continued patience as we have worked tirelessly to restore access to your data following the ransomware incident TrialWorks experienced. As we work around-the-clock to restore system access, we are partnering with multiple top cyber security firms to help ensure that the security incident has been remediated. Once the incident has been resolved and our systems are secure, we will focus on restoring customer access. This process, which we expect to begin later this evening, will require us to methodically bring systems back online during the week so customers may have limited access during that time. We expect that access to our systems will not be available tomorrow.TrialWorks revealed that it had disinfected its systems and begun the process of decrypting its data on October 15, which allowed customers to begin regaining access to their files over the next few days. Patrice Gimenez, chief customer advocate for the software provider, told Bleeping Computer that the company had learned its lesson and would begin implementing measures to prevent a ransomware attack in the future. As of this writing, the exact ransomware family that was responsible for this incident remains unknown.