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For the vast majority of city utility customers, they would be unaffected. Unless a customer received a letter directly from TIO Networks, then they don’t have anything to be worried about. [Those who might be affected] would be persons who made a payment, by check at a remote location such as a convenience store or a credit union.Anyone who submitted payment in this manner between 2008 and 2017 could be affected.
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We sincerely regret this incident and are working hard to protect you and your personal information. In addition to suspending its services, TIO contacted the appropriate law enforcement and other authorities, and has brought in outside cybersecurity experts to investigate. We are also providing you with one year of complimentary identity protection that includes credit monitoring, identity theft insurance, and assistance with combating identity theft and fraud should any be detected.While the company continues its investigation of the incident, Tallahassee utility customers should monitor their financial accounts for any signs of identity theft or credit card fraud. If they notice anything suspicious, they should inform the relevant authorities. Additionally, they should consider setting up account notifications for their bank and credit card accounts as well as placing security freezes on their credit reports at each of the four main credit bureaus. Residents of Tallahassee who are looking to pay their utility bills can still do so at the Frenchtown Renaissance Center, online, or via a dedicated mobile app.