Inside the Value of Managed ServicesManaged Services are not new. Organizations have been outsourcing their datacenter operations to managed service providers for years. Where Managed Services are evolving and expanding are their disciplines and applications. According to a report by Mordor Intelligence, the Managed Services market is expected to reach $319.5 billion by 2024. Yet it has been my experience that most organizations still consider this a risk—just as the previous offerings experienced. IT and Business Management are reluctant to embrace this evolving and game-changing offering. This apprehension may be related to the unknowns of service levels and agility, the fear of potential exposure of sensitive data and/or simply the reluctance to relinquish these duties to a third party. A Managed Service is head and shoulders above the status quo of “do nothing” alternatives. Ignoring the fact that current personnel cannot efficiently manage their day-to-day requirements and then hoping that this does not put the respective business at risk is not a consideration. Hope is not a strategy. Not to be a fear monger, but one has to consider that cyber threats are a reality. Our adversaries understand the challenges we face with plugging all the holes in the dike, and they also know how to exploit them. Boards, IT and Business Executives want to ensure the safety and integrity of mission critical computing environments. They fear the day that they come into the office to find all of the data is being held hostage by ransomware or to receive word from a government agency that they have fallen victim to a data breach. When you consider the cost of a cyber event, a Managed Service is worth the investment. The best approach is a Managed Service that offers some of the characteristics of a SaaS and PaaS offering. A Managed Service that provides SMEs to care for the platform/application as well as the day-to-day operations, freeing up the companies highly skilled personnel to focus on other responsibilities, is a game changer! It does so by providing
- Reduced costs associated with:
- Audits, and
- Vendor Consolidation; and
- Improvements in:
- Security & Compliance Postures,
- Increased productivity of existing resources, and
- Mean Time to Repair.