FireKeepers Casino, a casino and hotel located in the Emmett Charter Township in Michigan, has launched an investigation following a possible data breach.
In a statement posted on its website, FireKeepers states that a data security incident is believed to have occurred in relation to its point-of-sale (POS) systems.
“Your trust is a top priority for FireKeepers, and we deeply regret any concern this may cause,” reads the statement.
“The privacy and protection of our customers’ information is a matter we take very seriously, and we are working swiftly to identify what may have occurred and resolve the incident.”
According to FireKeepers Vice President of Marketing Jim Wise, the casino began its investigation after it received “a couple of calls” from customers who were concerned about their bank and credit card statements.
It is currently unclear when the possible data security incident occurred. FireKeepers has hired “independent IT forensic experts” to assist it in its ongoing investigation.
A timetable for the completion of the investigation is not available at this moment.
In the meantime, the casino has replaced its POS terminals with new equipment that is not connected to FireKeepers’ systems.
“We want to stress that we regret any inconvenience or concern this may cause you,” the casino’s statement goes on.
“Be assured that we place a top priority on protecting the security of our customers’ personal information.”
FireKeepers is not the only casino that has reported a possible data security incident in recent weeks.
Over the weekend, Hard Rock Casino and Hotel confirmed a breach of customers’ credit card data, names, and addresses at restaurant, bar, and retail locations that went undetected for seven months.
Not all locations were affected by the incident, according to a statement posted on Hard Rock’s website. Even so, it urged all customers to pay close attention to their credit card statements and report any suspicious account activity to their banks.