The Four Stages of EngagementDisengaged There is a natural tendency for employee disengagement when it comes to training. Years of disengaging training creates disengaged employees. A person can sit through only so many dull PowerPoints or read verbatim compliance standards so many times before disengagement sets in. A disengaged employee is the employee who skips through the training slides as quickly as possible to try and pass the test or lets the presentation play in the background so they can meet the required training. This person has a negative perception towards training and can undermine success for the rest of the organization. Not Engaged Someone who is not engaged may understand that training is a requirement of their role and will participate in the training to the minimum they must. However, they would be just as happy without it. Engaged Engaged employees are employees that are enthusiastic about training and see the value it provides. They support training initiatives and see the positive impacts it has on an organization. Transformed A transformed individual is not only engaged in training but works to transform the level of engagement for others as well. A transformed employee is the person you want to have by your side to build excitement and support for your training initiatives and to be your first Defenders.
The goal is Transformation
“Transformed people transform people” – Richard RohrTransformed employees should be a north star goal for any organization. Transformed employees become extensions of your security or training team. They are the front-line Defenders and training advocates for your organization. Each employee that reaches the transformed level of engagement is another voice for the value of training and a sounding board on how it can be improved.
Four questions to determine your stage
- Reaction: Do your employees look forward to and enjoy your organization’s training?
- Learning: Do your employees feel they have the training they need to be successful in their role?
- Behavior: Have your employees had changes in behavior, performance, or activity post-training?
- Results: Do your organizational measurements such as security incidents, compliance violations, and so forth show improved performance?