Cyber Resilience and Business ResilienceBusiness resilience ensures a rapid response to disruptions while maintaining continuous business operations. Cyber resilience is closely linked to business resilience and is a requirement organisations should have in the digital era. The scope of cyber resilience also encompasses the ability to reduce the magnitude, impact, or duration of a disruption to critical infrastructure from cyber threats, so that essential services can be recovered quickly and effectively if they are damaged or destroyed. It is clear that cyber security processes are vital for managing risks, fixing, and patching vulnerabilities and improving system resilience. Therefore, it follows that an adequate cyber resilience plan should entail sufficient co-ordination between the risk management process, well-qualified people, hardened technology, and dependable assurance processes. IT Departments should be central to a cyber resilience initiative, proactively collecting security intelligence. For this purpose, IT can use security controls and technologies that already exist in the IT ecosystem. The information generated allows organisations to respond to attacks whilst assisting in measuring their capability to ward off threats with the result that executive management are able to make well-informed decisions regarding their cyber security strategy.
Cyber Resilience and PeopleTechnological solutions for dealing with issues arising from cyber security threats are relatively similar globally. But the real challenges are posed by non-technical forces including human and organisational issues.1 Human behaviours combined with organisational forces can negatively impact cyber security initiatives and associated risks.2 Whether intentionally or naively, people can compromise organisational assets. Malicious activities from within (insider threats) have always been a major headache for corporations. The threat posed to organisations from insiders is unlikely to disappear quickly or easily.3 In response to such threats and to mitigate the risks organisations face, additional security controls are needed with an extended vetting process for new employees. However, this may impact productivity, which on its own is a major issue in ever-increasingly competitive markets. Corporations should consider a trade-off by accepting and transferring some risks in order to remain competitive for this purpose. Hence, it is imperative for organisations to know whether everyone who works for them is sufficiently competent to enable the organisation to recognise, respond to, and recover from a cyber-attack. It is clear that a cyber awareness program is crucial for reducing and mitigating the risks to information security.
Awareness ProgramMany cyber-attacks succeed by exploiting people and human factors. These factors include lack of awareness, insufficient technical skills, inadequate communication skills, lack of supervision and insufficient involvement of management.4 Awareness programs play a vital role in reducing the engineering of human social interactions for exploitation purposes and for gaining access to organisational assets. They can help to mitigate risks to organisations in the age of cyber security challenges. Awareness programs should be directly relevant to roles and responsibilities, so training must be tailored and include role-based activities to ensure staff are aware of techniques used when targeting specific stakeholders. For example, anyone who has access to the corporate network should receive training on spotting a phishing attack. The cyber awareness program is just as relevant to boards and senior executive teams as it is to the most junior members of staff. For multi-national corporations, the awareness training should take into account the host country’s ethics, culture and regulations as they vary from one country to another. The real challenge is that in many organisations, the crucial information about cyber resilience awareness program gets less priority than other important matters. Staff can get overwhelmed by the volume of organisational policies and other communications. For organisations to make a success of cyber security training, these steps should be followed:
- Set objectives for cyber security awareness and base these on problems, objectives and metrics
- Scope and design the process through stakeholder analysis, defining driving and resisting forces and clarifying the right action steps
- Deliver the program by clearly setting out the message; using the right language' providing accessible and flexible training, education, and awareness; ensuring that users are engaging; and setting the organisational communication policies and activities right. Make sure the right message is going to be delivered with the right tool
- Evaluate the effectiveness of the training, revise it, seek feedback, and then run it again.
ConclusionCyber-resilience is a journey, not a destination. It is never going to be easy to fight cyber-crime and protect sensitive data, intellectual property, and one's reputation. And there are no guarantees. Cyber criminals are inevitably one step ahead of the good guys, and where valuable information assets are involved, the budgets provided to cyber attackers to achieve their mission are almost infinite. However, as we have demonstrated, organisations can put in place measures providing highly effective protection. These must be designed with cooperation from Board members and methodically planned to create as much resilience as possible, encompassing both technical and human factors. The principles are the same although each organisation is different. A sufficient budget must be allocated annually, and once made, plans need to be regularly reviewed and updated as the threat landscape develops and changes. Progress must be monitored and plans adapted. Human factors must never be overlooked, and awareness programs must be comprehensive and constant as the old-fashioned confidence trick is an essential part of the toolkit of the modern cyber-criminal. Following these steps will equip organisations to stay resilient.
- Alavi, R, et al. "Analyzing human factors for an effective information security management system." International Journal Of Secure Software Engineering (IJSSE)1 (2013): 50-74.
- Alavi, R. “Human Factors in Information Security Management System.” Infosec Institute. http://resources.infosecinstitute.com/human-factors-information-security-management-systems/#gref
- Threat Horizon 2017: Dangers accelerate. Published by Information Security Forum Limited https://www.securityforum.org/research/threat-horizon-2017-dangers-accelerate/
- Alavi, R., Islam, S. and Mouratidis, H., 2015. Managing Social Engineering Attacks- Considering Human Factors and Security Investment. Proceedings of the Ninth International Symposium on Human Aspects of Information Security & Assurance (HAISA 2015). Plymouth, University of Plymouth.