Tripwire Services Comparison Matrix

Tripwire Services Comparison Matrix

Discover which services are right for you

Not all organizations have the internal resources necessary to manage their cybersecurity and compliance solutions in-house. This may seem like a roadblock to those who see the greater potential of their solutions and want to do more to reach their goals but cannot expand their technical teams due to the high demand for qualified candidates or budgetary limitations. However, the services available from Fortra’s Tripwire can quickly maximize the efficacy and ROI of your solutions without added headcount.

Learn about our services and compare their benefits using the matrix In this document. It illustrates the differences between services and their tiers in terms of what they deliver via:

  • Management
  • Monitoring
  • Business process integration
  • Regulatory compliance
  • Management consulting
  • Analysis and problem support
  • Extended product capabilities

Tripwire ExpertOps

Fortra’s Tripwire® ExpertOps℠ delivers core cybersecurity controls as a managed service. It provides organizations with file integrity monitoring (FIM), security configuration management (SCM), and vulnerability management (VM) in a secure, cloud-hosted environment. A dedicated managed service engineer can act as an extension of your team by operating your solution optimally while providing customized advice and support to keep your organization moving toward its cybersecurity and compliance goals. This service comes in three tiers: Hosted, Managed Services, and Integrated strategy.

Tripwire Professional Services

Professional services from Fortra’s Tripwire can help you get the most out of your cybersecurity solutions with strategic advice and technical operations. For example, you can leverage Tripwire’s services for implementation, solution management, and problem support. Our professional services experts can also extend your solutions' capabilities with customized policy management, automation workflows, app monitoring, and script development. And if you’d prefer consulting in small increments, the Tripwire Advisor Program has you covered with one-hour or multi-hour service sessions to fit within your busy schedule.

Tripwire Remote Operations

Fortra’s Tripwire Remote Operations Service allows organizations to allot less time for managing their solutions and more time for managing their core business. Rely on a Tripwire-certified team to manage daily operations, keep your Tripwire solution updated, and ensure that it’s operating at its best. Instead of splitting your attention between security events, suspicious changes, and configuration alerts, let a trusted expert operate your solution remotely. This service is available in two tier options, both offering support in a combination of secure remote connections, email, and phone for added convenience and cost-effectiveness.

Technical Account Management

When any questions or support issues arise in the operation of your Tripwire solution, organizations can count on an assigned Technical Account Manager (TAM) for streamlined communication and quick resolution. This service is available in three tier levels and includes direct access to your TAM via phone and email, unlimited incident support, and priority issue escalation. Fortra’s Tripwire Technical Account Management Service adds an expert member to your IT team who applies their specialized knowledge and direct access to engineers and product specialists to keep your solutions running at peak effectiveness.

  Tripwire ExpertOps Professional Services Tripwire Remote Operations Technical Account Manager
FEATURES
Hosted Managed Services Integrated Strategy (Consultant or Resident Engineer) Managed Services Integrated Strategy Tier 1 Tier 2 Tier 3
MANAGEMENT
Console Maintenance Included Included Included Included Included Included Guidance Guidance Guidance
Content Maintenance   Included Included Included Included Included Guidance Guidance Guidance
Service Status Updates   Weekly meetings Weekly meetings Included Weekly meetings Weekly meetings Weekly meetings Weekly meetings Weekly meetings
Services Plan Development   Included Included Included Included Included Guidance Guidance Guidance
Asset Onboarding   Included Included Included Included Included As needed As needed As needed
FIM Content Tuning   Included Included Included Included Included Guidance Guidance Guidance
Client Requests 24 hours / year 20 hours / month Unlimited Unlimited 20 hours / month Unlimited Unlimited Unlimited Unlimited
User Management   Included Included Included Included Included Guidance Guidance Guidance
Custom App Monitoring Configuration   Up to four Unlimited Unlimited Up to four Unlimited Guidance Guidance Guidance
Dashboard and Reporting Maintenance   Included Included Included Included Included Guidance Guidance Guidance
Dashboard and Report Creation   Included Included Included Included Included Guidance Guidance Guidance
MONITORING
Console Health Monitoring Included Included Included Included Included Included As needed As needed As needed
Report Distribution   Included Included Included Included Included Guidance Guidance Guidance
Event Handling   Included Included Included Included Included Included Included Included
Task Completion   Included Included Included Included Included Guidance/support Guidance/support Guidance/support
Agent Health Reporting only  Included Included Included Included Included Included Included Included
BUSINESS PROCESS INTEGRATION
Tripwire Apps Management   Included Included Included Included Included Guidance Guidance Guidance
Tripwire Apps Licensing À la carte (customer managed) À la carte (managed by Fortra) À la carte (managed by Fortra) Licensed individually on premises*          
Remediation Prioritization     Included Included   Included Guidance Guidance Guidance
Change Reconciliation (Promotion)     Included Licensed individually on premises*   Included Guidance Guidance Guidance
REGULATORY
Policy Tuning and Guidance     Included Included   Included Included Included Included
Waiver Management     Included Included   Included Guidance Guidance Guidance
Audit Assistance   Included Included Included Included Included As needed As needed As needed
MANAGEMENT CONSULTING
Service Performance Reviews Annual 2x / year 2x / year As needed 2x / year 2x / year As needed As needed As needed
CISO + Executive Review     As requested As needed   Annual As needed As needed As needed
Operational Use Plan Update     2x / year As needed   2x / year      
Tripwire Prescriptive Policies and Content     Included As needed   Included Included Included Included
ANALYSIS AND PROBLEM SUPPORT
Defect Support Tripwire ExpertOps Service Center Portal Managed Services Lead Managed Services Lead + escalation priority Professional Services + escalation as needed Managed Services Lead Managed Services Lead + escalation priority Included, priority escalations as needed Included, priority escalations as needed Included, priority escalations as needed
Reporting Analysis   Included Included Included Included Included Supported Supported Supported
Agent Health Analysis Tripwire ExpertOps Service Center Portal Managed Services Lead Managed Services Lead + escalation priority Professional Services + escalation as needed Managed Services Lead Managed Services Lead + escalation priority Included Included Included
EXTENDED PRODUCT CAPABILITIES
Policies Managed   FIM + two standard policies Unlimited Unlimited FIM + two standard policies Unlimited Guidance Guidance Guidance
Real-Time Functionality   Included Included Included Included Included Included Included Included
Management of Custom Policies existing at the time of Tripwire ExpertOps launch     Included No limitations**   Included Included Included Included
Custom App Monitoring   Four custom app rules Unlimited Unlimited* Four custom app rules Unlimited Guidance Guidance Guidance
Custom Automation Workflows       No limitations**     Guidance Guidance Guidance
Custom Scripting Development       No limitations**     Guidance Guidance Guidance
Custom Integrations (as needed)       No limitations**     Supported Supported Supported
Pen Testing       Available**          
Security Assessments       Available**     Included Included Included
Change Management Maturity       Available**          
TAM-SPECIFIC FEATURES
TAM-to-Customer Ratio             1:7 1:3 1;1
Support for out-of-date versions             Yes (best effort) Yes (best effort) Yes (best effort)
Priority Dev assistance             Unlimited, as needed Unlimited, as needed Unlimited, as needed
Priority feature request advocacy and tracking             Unlimited Unlimited Unlimited
Annual on-site assistance             Three days Five days 15 days***
Single point of contact             Included Included Included
Priority PM roadmaps             As needed As needed As needed
Training             Two seats Four seats Eight seats
* All Tripwire Apps supported
** As defined by Engagement Letter/Statement of Work
*** 15 days cannot be scheduled consecutively